Customer Care Specialist (VAC-11310)

• Customer Care Specialist
• Temporary, 6 months +
• Full time
• Slough
• £25000 p/a
• (VAC-11274)

Due to continued business growth we are recruiting for two Customer Care Specialist, to join our International Finance company in Slough. This is a  long term temp position 6 months + ongoing

Working within the customer Services Department, you will be responding to and processing all customer and dealer enquiries. For this role you must have good negotiation/objection handling skills and be confident in decision making/prioritisation.

Duties to include:

•  Process all in life contract changes for customers including early settlements, maturities and terminations
•  Respond to and resolve inbound customer / dealer enquiries
•  Make outbound calls as appropriate
•  Maintain relationships including set up of dealers and campaigns, adjusting and calculation of advance rates, commissions and volume bonuses
•  Own all customer issues through to resolution
• Work effectively with colleagues in support functions around the business to maximise customer satisfaction

Experience/Qualifications:

•  Minimum of A levels or equivalent
•  3 years’ experience in a Customer Service position preferred
• Experience in the automotive or consumer finance industry preferred
•  Excel and Word to Intermediate level
•  Workflow management

We will respond to your application within 7 days for this vacancy. If you have not received a reply in this time, we will keep your CV on file and contact you when a suitable vacancy arises.

A fundamental part of our service is that you will be required to provide evidence of your right to work in the UK documents.