Customer Care – End Of contracts Specialist (VAC-11282)

• End Of contracts Specialist
• Temporary, full time
• Slough
• £29,000
• VAC-11282

To receive calls from customers as they approach the end of their finance agreements, discussing and advising on the end of contract options available. Making outbound calls to customers, encouraging brand loyalty and liaising with dealers regarding appointments to ensure maximum sales are achieved. Through day to day actions ensure compliance of all regulatory requirements and industry standards.

This position would be approximately 30% phones 70% admininstration.

Duties to include:
• Process all options for customers as appropriate at the end of contract (EOC).
• Respond to and resolve inbound customer enquiries regarding EOC options
• Make outbound calls to customers to discuss and advise on EOC options
• Liaise with dealers over customer appointments
• Update the Contract Management Systems accordingly
• Provide a monthly summary of EOC activities
• Meet individual performance targets

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
• Experience in the automotive or consumer finance industry preferred
• Good knowledge of Regulation
• Minimum of A levels or equivalent

IT SKILLS PROFILE
• Excel and Word to Intermediate level
• Workflow management